How Hightide Research collects, uses, and protects your information.
Last updated: July 2026
We collect the information you provide when you create an account or place an order — such as your name, email address, phone number, and shipping and billing addresses — along with the items you order and any messages you send us. We also record your confirmation that you are a qualified researcher purchasing for research use only. Some technical information, such as your IP address and basic analytics, is collected automatically to keep the site secure and working.
We use your information to process and fulfill orders, manage your account, provide customer support, send transactional and (where permitted) marketing communications, prevent fraud and misuse, and meet our legal and compliance obligations.
We do not sell your personal information. We share it only with the vendors needed to run our business — payment processors, shipping carriers, email and chat providers, and analytics services — and with law enforcement or regulators when legally required.
We use first-party cookies for essential functions such as keeping you logged in and remembering your cart. We do not use third-party advertising cookies.
We keep your personal information for as long as your account is active and for a reasonable period afterward. Order and transaction records are retained for at least seven years to meet legal and accounting requirements.
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of marketing. To make a request, email support@hightide-us.com and we will respond as required by applicable law.
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Our site and products are intended only for qualified researchers aged 21 or older. We do not knowingly collect information from anyone under 21.
We may update this policy from time to time. The current version is always posted here, with the "last updated" date above.
Questions about your privacy? Email support@hightide-us.com.